F.A.Q.

Where can I get support for SmartMedia Pro Software?

For questions about installation, licenses and features of the SmartMedia Pro Classroom Management Software, email informazioni@smartmediaworld.net.

Where can I get support for the SmartSignage Software?

For configuration and content management, email informazioni@smartmediaworld.net with the player model in use.

Can I use any app on the monitor with the Android Player?

Yes, you can install any app compatible with the Android version installed on the monitor.

Why can’t I connect the Wi-Fi router to the network?

Follow the instruction manual supplied with the monitor, in the "Wireless Network Setup" section.

Where can I request the licenses for the software included with the product?

Send your request to assistenza@smartmediaworld.net attaching the purchase invoice or delivery note and the end user's details for the licenses.

Can I use any app on the Android kiosk?

Yes, you can install any app compatible with the Android version installed on the kiosk.

Can I use any software on the kiosk with a built-in PC?

Yes, any software compatible with the operating system installed on the built-in PC.

How can I request the licenses for the software included with the kiosk?

Send your request to assistenza@smartmediaworld.net attaching the purchase invoice or delivery note and the end user's details for the licenses.

Using Windows 10 the touch doesn’t respond correctly, how do I fix it?

A remote intervention is needed to upgrade the kiosk firmware: contact our support center at +39 06 85301860.

Why can’t I see anything on screen when writing with fingers or markers?

The selected color may be the same as or similar to the background color: try changing one of the two.

Do I need to recalibrate every time I start the program or the computer?

No, the system remembers the calibration you performed.

Can I customize the background color and stroke color?

Yes, see the background setup options section in the user manual.

How do I know if my pen is working correctly?

While writing on the board, if a red indicator lights up the pen is working correctly.

I’ve lost the CD with the IWB drivers and software, where can I get them again?

Register on the reserved area: you will find all downloads for drivers, software and manuals.

Where can I get support for the SmartMedia Pen Touch?

Email informazioni@smartmediaworld.net with the paired monitor or whiteboard model.